Introduction of SAP C4C
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| SAP C4C Overview |
SAP Cloud for Customer or SAP C4C is known as a software as a service (SaaS) platform for sales and service. This platform is made of SAP Cloud for Sales and SAP Cloud for Service, which are sold as separate items by SAP. SAP C4C operates on the SAP HANA Cloud Platform (HCP). It is open on a per user subscription basis. SAP Cloud for customer is substantially more entire, strong and developed solution than its ancestors. It accompanies prepackaged combinations to SAP ERP and SAP CRM, Mobile interfaces, solid social highlights. The whole item can be viewed as a blend of a program based Silverlight UI, Integrated social highlights of JAM, Set of rich Mobile applications for iOS and Android, SAP HANA for Integration situations. SAP C4C Training in SA provides you new platform to learn SAP C4C.
SAP Cloud for Marketing
- Marketing Funds: Used to distribute and track both marketing budgets planned for and the actual marketing spending
- Campaigns: Close all dimensions within the campaign management process e.g. assignment of forms, channel determination, and target groups, campaign execution and response tracking
- Target Group: Used to describe subsets of customers or promises to be approached in a campaign to target the right customers or prospects for each campaign.
- E-Mail Execution: Direct E-Mail campaigns send personalized HTML e-mail messages instantly from the SAP Cloud for Customer system to each account or contact of the assigned target group.
- Lead Generation: Performed in order to record raw data that is received from campaigns, trade shows, and other marketing activities.
SAP Cloud for Sales
- Lead: Taking knowledge from possible customers which can then lead to a sale.
- Account and Contact: Do quick account updates, make full customer intelligence and have everyone in the loop so that you and your team are producing the best result in each client communication.
- Sales Quote: Form and propose quotes to follow with your internal permission process.
- Sales Order: Using the strong combination characteristics available on the back end, you can also generate sales orders.
- Opportunity: Stimulate sales gains by fast tracking activities, helping with internal teams, clients and partners, keeping tabs on the competition, and receiving supervised selling materials for each deal.
SAP Cloud for Service
- Processing: Automatic steps, applied by the system and manual steps executed by client service roles further clarify and classify the customer’s issue.
- Resolve Issue: From simple to complicated cases, ease of use is critical for the agents.
- Response: Response versatility allows the agent to answer to the client using either the original communication channel or switch to a new way of communication.
- Close: The ticket is made by the agent; individuals, managers, or teams can use analytics to review whether they are facing their own performance goals.
- Incoming Communications: Via configured communication channels (e.g. e-mail, social media accounts, phone calls, and live chat)
SAP C4C Architecture
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SAP C4C Architecture |
SAP C4C has the multi-tenant architecture where solution and components are distributed between many clients. There is an opportunity to go for the unique tenant by giving the extra price. SAP C4C gives preplaced combination for SAP CRM, ECC, and Outlook. It includes Silver-light UI, HTML5 UI, and mobile Apps for Android, IOS platform and HANA for HANA Cloud integration HCI. In a multiple tenant situation, all the reports and results are made on C4C custom solutions for multiple clients.
SAP C4C information can be easily combined with SAP ERP and CRM on basis solution. There are two methods of integration −
1. SAP Process Integration PI/PO − This integration is suggested when you are previously utilizing process integration for on premise systems.
2. SAP HANA Cloud Integration HCI − This integration is supported when you have to deliver the cloud-to-cloud integration.
SAP C4C Training at SAPVITS
SAPVITS is the world class SAP Online Training Institute which will give you tremendous benefits. SAPVITS is also famous in UK, USA, UAE, Singapore, Malaysia, Saudi Arabia, Canada, Australia for it's best services. It has an experience in SAP Training & Consulting for more than 18 years and has a professional network to cater to education and career needs of seeking and experienced SAP online training Professionals. The training explains SAP with the absolute basics of SAP C4C functions. This course is offered every week at different locations and you can attend course training in the comfort of your own home and in your own time. Visit us for SAP C4C Online Training . Our top courses are:
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